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MayorAdamWest
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Last seen: 2 years 1 month ago
Joined: Apr 13 2018 - 3:16pm
Digital Subscription

I purchased a digital subscription through the website with the assumption that a "digital subscription" would allow me to read the current issue right away. Not so. The welcome email doesn't contain a subscription number or a way to set up an account, and the links to the issues were empty. WTF is going on? I should have just bought it through the App Store... Also, I emailed customer support with no reply. How do I get a refund if I can't even contact them????

John Atkinson
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Joined: Nov 7 2010 - 3:31pm
Re: Digital Subscription
MayorAdamWest wrote:
I purchased a digital subscription through the website with the assumption that a "digital subscription" would allow me to read the current issue right away.

You should have received a followup email allowing you download the new issue. Have you checked your spam filter? On the road right now so can't give you more info.

John Atkinson
Editor, Stereophile

MayorAdamWest
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Joined: Apr 13 2018 - 3:16pm
I got an email but it doesn’t

I got an email but it doesn’t contain links. That section is broken. How am I supposed to log in to the app? This is the contents of the email.

Thank you for ordering Stereophile Digital, a TEN: The Enthusiast Network publication. Your order is being processed.

Get your first digital issue immediately! Click here:
.

Get your first digital issue immediately! Click here:
.

Judge_R
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Joined: Jan 24 2019 - 5:39am
I have the same problem. I

I have the same problem with the digital subscription. I only received the email with the link for the January 2019 issue, weeks ago. I haven't received one for the Feb. issue and have no way to access it!

Kal Rubinson
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Same here. Complained to

Same here. Complained to Zinio and they gave me the February issue but said that, with 3rd party subscriptions, it is not their responsibility.

shawnwes
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Joined: Apr 7 2018 - 5:11pm
Is there no way to read a subscription on a windows computer?

Just resubscribed and didn't realize I'd have to do it through my phone. I don't have an ipad. I do have an iphone but really will be miffed if that's the case and will probably just cancel it then.

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